Return/exchange of an item

To request a product exchange, write to us in the website's online chat, on our Facebook/Instagram page, or contact us on our hotline.

An exchange is possible for any model of the same or greater value (with the user paying the difference), within 14 calendar days, however, the company must be contacted no later than 48 hours after delivery.

An exchange is possible only if the product has maintained its original appearance and is in perfect condition.

A product purchased online can be exchanged:

• In-person, at the Archevani.ge branch (📍 5 Pekini Avenue, Tbilisi);
• Via courier service — in this case, the shipping cost is fully covered by the user.