Terms and Conditions
Attention Customers!
Please carefully review this document, which represents the official version of the terms and conditions of service.
By using the website, as well as by purchasing any product, the user automatically agrees to and undertakes to fully comply with these rules and conditions.
Website Usage Rules and Conditions:
Ltd. "Archevani" offers users the opportunity to purchase products both through the online platform and at the physical store located at the following address: Tbilisi, 5 Pekini Avenue.
Our product stock is unified for both the online and physical store. Therefore, please note that adding a product to the cart does not mean it is reserved. Due to high customer activity, it is possible that an item in your cart may be purchased simultaneously by another user—either online or on-site in the physical store.
Accuracy of Information and Right to Cancel an Order: Information about the products on the website is regularly checked, but in the event of technical or system errors (for example: incorrect price, product description, or other data), the company reserves the right to cancel the order, even if payment has already been made. In this case, the user will automatically be refunded the full amount paid to the same account or payment method used for the transaction. The refund will be processed within 3 business days.
Your Account and Profile:
The user has the option to create a personal account (profile) on the platform. When creating an account, it is necessary to provide accurate, complete, and current information. The user is responsible for the accuracy of the data they provide.
Through a personal account, the user can:
- View order history
- Manage delivery addresses and contact information
- Save desired products
- Place orders more quickly
The user is responsible for the security of their account, including protecting their password.
In the event of any unauthorized use or suspected security breach, the user is obligated to immediately contact a company representative.
The company is not liable for any damage or loss caused by unauthorized third-party access to the user's account, if such access occurred as a result of the user's negligence (e.g., disclosing the password or saving it on an unsecured device).
The company has the right to terminate or temporarily block a user's account if a violation of the rules, fraudulent activity, or any other type of misuse is detected.
The user also has the right to request the deletion of their account at any time by submitting a relevant request.
Shipping: You will receive your order anywhere in Georgia.
In-Store Pickup: You can pick up your order from our branch (Tbilisi, 5 Pekini Ave) by selecting the appropriate option when placing your order.
Payment Terms: - Payment is possible only with the following types of bank cards:
- VISA
- MasterCard
All transactions are conducted in a secure environment and are processed through the bank's payment system.
Risk of Product Loss or Damage: Archevani.ge is responsible for the order until the product is physically delivered to the customer.
Exchanging a Purchased Item: To request a product exchange, please write to us in the website's online chat, on our Facebook/Instagram page, or contact us on our hotline.
An exchange is possible for any model of the same or greater value (with the user paying the difference), within 14 calendar days. It is necessary for the user to contact the company no later than 48 hours after delivery.
An exchange is possible only if the product has maintained its original condition.
A product purchased online can be exchanged:
- In-person, at the Archevani.ge branch (📍 5 Pekini Avenue, Tbilisi);
- Via courier service — in this case, the shipping costs are fully covered by the customer.
User Rights:
Ltd. "Archevani" is committed to protecting user rights and operates in accordance with the laws of Georgia. The user, as a customer, has rights when purchasing products, especially if the purchased item is found to be defective. Discovery of a Defect and Right to a Claim: If a user notices that a product they purchased is defective, they have the right to contact the company and request appropriate action, which may include:
- Free repair of the product;
- Replacement of the product with an identical or similar item;
- A proportional reduction of the purchase price;
- Or, if necessary – cancellation of the order.
What constitutes a defective product: A product is considered defective if it was damaged before purchase and not after (due to improper use, wear and tear, etc.).
Priority of Repair and Replacement: When a problem is discovered, priority is given to repairing or replacing the product—free of charge and at no additional cost to the user. This right does not apply only in cases where repairing or replacing the product is impossible.
Replacement must be completed within 14 calendar days of discovering the defect, however, the company must be contacted within 48 hours of discovering the defect.
Repair:
In Tbilisi - within 5 business days
In the regions - within 10 business days
The repair or replacement of the product is carried out at the company's expense and includes all necessary costs.
The user has the right to request a price reduction or order cancellation under the following conditions:
- Repair or replacement of the product is impossible;
- The company fails to fulfill its obligation within the pre-agreed timeframe;